A Skink's View of Life!

We have skinks at our place. For the technically minded, they are Common Garden Skink (Lampropholis guichenoti), but we simply call them “skinks”.

We also have a cat.

The two tend to be mutually exclusive – so, as far as possible, we protect “the skink” from “the cat”.

The other day I was pottering in the kitchen when I saw a skink running across the floor. I also saw “the cat” sitting on the back porch – right in the skink’s path. I moved to catch the skink and then commenced a game of hide and seek that took me about 30 minutes to win. Fortunately “the cat” didn’t see “the skink”!

Eventually, securely apprehended, “the skink” was taken out another door and released into the safety of the garden.

Got me thinking.

My intentions towards “the skink” were entirely honourable – I wanted to save its life. The skink also wanted to save its life – survival is a strong instinct. We were in total accord – except the skink couldn’t get the message. It was totally unable to move its brain’s area of control out of “the red zone” – mainly because it has no “blue zone” – so it got increasingly traumatised and ran around oblivious to the real danger – “the cat”.

Fortunately there was a happy ending this time, but, as I say, it got me thinking.

How often are the threats from which we run not really threats at all?

Our “red zone” of brain control can’t tell what “threats” are real and what are not. When our brain is under the control of our red zone, anything different or that challenges our comfortable way of thinking and acting can be seen as a threat – even when, at the worst, it is benign or, at the best, it is very positive. Our red zone can prevent us from responding appropriately. We will respond to “the threat” by fight, flight, or freeze no matter what.

All too often our daily living reflects a skink’s view of life!

Of course this skink’s view of life in encouraged by irresponsible media who fail to call the government to account (Iraq, Afghanistan, Iran, Israel-Palestine relationships are cases in point) and by those who have a vested interest in keeping us scared so they can exercise control and explain how “they” can keep us “safe” by taking actions “they” deem appropriate.

But we’re not skinks. People have a blue zone – and we can learn how to shift our brain’s area of control into the blue zone so that we can live differently.

I can help you make this shift.

More information about me at http://www.dglong.com

What do you think? Please make your comments below.

Focus on the Horizon

Very recently I drove a rally car and I have the video to prove it!

For my birthday last year, the family gave me a voucher for a rally car driving experience - drive 2 different cars, each for 8 laps, then do a "hot lap" with an experienced (and in my case, luckily, a very successful) rally car driver. It was great fun. I thoroughly enjoyed it and I learned quite a bit about handling a car under vastly different conditions from what are experienced in day-to-day road driving.

Lesson 1: focus on the horizon
Many years ago my first driving experiences were on rough roads in country areas and farms. I thought I understood how to control a vehicle on greasy road surfaces. I learned that there is a big difference between driving a car very slowly on mud and gravel when compared with driving it fast. When driving fast I have learned to focus on the horizon, keep the wheels pointed in the direction I want to go, and to be careful not to try and correct too much for all the slipping and sliding that occurs. It is counter-intuitive.

Lesson 2: transfer the weight
The cars I drove were either front wheel or all-wheel drives (one of each). I learned that braking hard transferred the weight of the car from the front wheels to the rear wheels and that, if I needed to make a sudden or sharp turn, the best way of doing this was to brake hard, turn the wheels in the direction I wanted to go, then let the car do the work. By braking hard when I came to a turn, letting the car do the work, then accelerating out of the corner I could achieve my objectives while maintaining control.

Lesson 3: listen to the experts
Over the years I've driven a wide range of vehicles (including tractors and ambulances) at just as wide a variety of speeds under almost every possible road condition. I approached this adventure secure in the knowledge that I was a highly experienced driver with a very good record regarding accidents. At the safety briefing all of those doing the course were advised to listen to the instructor who would be sitting beside us on the track. I'm glad I heeded this. My instructor had won a number of international car rallies and could see things I couldn't in regard to my driving. Listening to him enabled me to start slowly then develop to quite fast circuits - and I only spun out twice! Listening to the expert saved me embarrassment and possible injury while simultaneously enabling me to have fun and achieve my objectives.

Seems to me that there's some pointers there for business as well as for life in general.

I'd love to know what you think. Let me know in the comments below.

More about Doug Long at http://www.dglong.com

2012 - How Will You be Remembered?

The other day I was chatting with some friends when one commented that "John Howard was the worst Prime Minister in Australia's history!" Now, as my friends know, I am pretty a-political - I dislike equally all politicians and political parties - but I was amazed. I was even more amazed to find myself defending Howard and commenting that a good case can be made for him being one of Australia's best Prime Ministers. When I pressed my friend to explain her comment, the emphasis was on Howard getting Australia involved in Iraq and Afghanistan - for both of which there is a very strong argument that Australia should never have got involved - she had forgotten his introduction of the GST (which, prior to the election, he had promised would never be introduced) which has helped transform the Australian economy. She had forgotten his strong leadership regarding gun control following the Port Arthur Massacre. And so on. All she remembered was the invasions - the negatives.

But this got me thinking. How do we remember people and how will we (and they) be remembered at the end of 2012?

My mind wandered to one of my more pleasant brushes with fame. Back in 1977 I was visiting Sydney and staying at the Boulevard Hotel. Together with a few friends, on the Saturday, I went to Doyles Restaurant in Rose Bay - then a justifiably famous and popular seafood restaurant. During the meal we became conscious that the folk music singer, Burl Ives, was also lunching there - in fact he was only 1 table away. Lunch went on and eventually the crowd thinned until there was only Burl Ives and his party as well as me and my friends present. One of Doyles staff came and spoke with the great man and, after a few minutes, left before returning with a guitar. For the next 30 or so minutes, Burl Ives entertained us with an impromptu concert. It was great. A little later, after returning to my hotel. I got in an elevator to again find myself face-to-face with Burl Ives. We chatted and I was impressed with his friendliness and obvious enjoyment from engaging with his public. I'll bet that Burl Ives never remembered meeting me, but 35 years later I still remember meeting him!

When I think back over recent years I am sure that people have mixed memories of me. I certainly don't think there would be agreement that accorded with how I would like to be remembered. And those memories significantly impact on how these people think of and interact with me today.

Its like our current crop of political leaders. My view of the Prime Minister, based on her performance in 2011, is that of an ambitious, possibly Machiavellian, person who is prepared to compromise at times in order to get legislation passed - 2011, despite there being a "hung" parliament, saw an almost record number of pieces of legislation passed. Based on her past performance, I suspect a lot more legislation will pass this year. My view of the Leader of the Opposition, is that of an equally ambitious, possibly Machiavellian, person who has a limited vocabulary - he knows how to say "No!" Based on his past performance I suspect we will see a continuation of this in 2012.

My perceptions may be quite wrong - I've never met either of them. They may both be very nice, approachable, highly principled people who are very positive and strong on engagement. Both may act quite differently this year. But my views are based on what I've seen and heard up to the end of 2011.

I don't make New Year's Resolutions, but thinking about all of this has given me a drive to be a bit different this year. At the end of 2012 I'd like to find that there was a pretty good agreement between the way I think of myself and the way others think of me. And that will mean I have to make some behaviour changes.

At the end of 2012, how will you be remembered? What are you going to do in order to bring a greater consistency between the way you see yourself and how others see you?

I'd love to know your views. Your comments are welcomed.

More about Doug Long at http://www.dglong.com

Boldly Forward into the Unknown

I'm looking out my home office window and there's my garden in all its glory - not!

Last winter I carefully prepared the soil and ensured plenty of nutrients were present. In late winter and spring I planted a wide variety of vegetables and seeds then carefully watered and fed them, but, apart from some lettuce and spinach, nothing's gone as planned. Sydney's weather has meant that things I couldn't control have had a huge negative impact.

For me, there are parallels with my 2011 experience.

This time last year everything seemed rosy. I reviewed 2010's results, revised my annual plans and was totally convinced that 2011 would be one of my best years ever. It wasn't! Circumstances beyond my control meant that, while certainly not (or even near) a disaster, 2011 could not really be described as "the best thing since sliced bread"!

How will my current gardening results affect me in 2012? Well, I'll harvest and use what I can then, in winter, I'll again prepare the soil for next year and start all over again. I know that there are always things like the weather that I can't control. But I also know that the only way I will have totally fresh vegetables is to grow my own and so I will continue in the knowledge that some years are always better than others.

I guess I'm a bit like Chauncey Gardener in "Being There". I understand and accept nature's cycles.

Chauncey, of course, was naive and his simplicity was manipulated and abused. But, we all know (even if sometimes we don't want to accept and face it) that there are powers greater than our own that impact on everything. All of us who teach and facilitate business planning at any level are at pains to point out the need to build in contingency aspects and to constantly review actual against plan so that remedial action can be taken.

The truth is that the only things we can really control are our attitudes towards the future and our response to what actually happens. Customers may or may not buy. Commodity prices may or may not rise or fall. Exchange rates may or may not remain stable. World economic woes may or may not continue (although personally I believe they are more likely to continue). Clients may or may not pay on time. Et cetera! We can plan. We can work to our plan. We can do everything right - and still the desired results might not eventuate. That's the reality.

As you move forward into the unknown - into 2012 - what's your attitude? Are you allowing any negatives from 2011 to dominate? Is there an anxiety because of the realisation that desired results depend as much on what others do as on what you do? There are things that you can do within your own mind to change that (you can move into the blue zone of courage rather than remain in the red zone of fear) and there are also plenty of people available to provide coaching, mentoring, and wisdom to help you on your journey.

Move boldly forward into the future. Your 2011 experience (whether positive or negative) is paralleled by that of countless others. You can make 2012 your best year ever - and if you need help, there are many sources from which you can get it.

I'd love to know what you think. Make a comment below.

More information about me at http://www.dglong.com

Engagement brings service brings profit

Some years ago I was staying at the Sheraton Towers in Singapore. One morning I was meandering through the hotel lobby and obviously appeared a little lost. A person cleaning the floor greeted me warmly, asked if there was anything I needed and, on being told I was simply going out for a walk, offered guidance as to the nearest train station and the shortest route to Orchard Road. Having been to Singapore many times and being very familiar with the city, I didn't really need his help but, without disclosing this to him, I thanked him for his interest and went on my way. That one experience did more to make me a "Sheraton fan" than did anything else in the hotel.

Back in 1990 I was in England when I got a phone call saying my father was in hospital and I should return to NZ as quickly as possible in order to see him before he died. My flight itinerary was with Finnair and I immediately contacted them to see if, under the circumstances, I could change my flights to another airline as Finnair had no appropriate scheduled flights to Bangkok - the transfer point. I was told "no". I phoned Qantas, explained the situation, and was told to get myself to Heathrow Airport, identify myself to the staff there, and that they would guarantee to get me on the first flight home. They did. I have never since flown Finnair (and have no intention to do so) and I became a Qantas fan.

Now I do not know what training they give cleaners at the Sheraton or to call centre staff at Qantas, but I do know that these two people gave me service that was exemplary and which put their organisations in a very positive light. I have used these experiences to recommend the Sheraton Towers ever since and, until the tragic demise of their service over recent years, I was a fervent advocate of Qantas

My point is simple. Two small actions by people very low in their organisation's hierarchies meant I changed brand allegiance as well as recommending to others that they change their brand allegiance too. This isn't unusual. Market research has for years made it clear that both good and bad service get talked about and shared. Good service can bring about increased market share while bad service can bring about decreased market share. Increased market share can bring about increased revenues and profits.

We all know we are living in a tough economic environment. We all hear organisations bemoaning the fact that business success is getting harder. But instead of increasing service to customers and clients we find reductions in front line service people and an increasing (and to many of us) infuriating reliance on automated responses and machines that are totally unable to provide the flexibility and commonsense that is usually needed. Machines and automation are great for totally standard issues but abysmal at anything requiring thought.

If organisations today seriously want to improve their revenues and their profits they need to improve their service. This is especially the case with retail and "service" organisations. Provide the leadership that creates an environment where you can be successful.

What do you think?

More about Doug Long at http://www.dglong.com

Leadership: what a pity there's so little of it!

The other day I was asked for my views about political, business, and religious leadership both worldwide and in Australia. I replied that it was hard to find any - there is plenty of power and authority; there is plenty of command and control; there is plenty of talk - but precious little leadership.

Back in the mid 1990's I conducted a number of surveys in Australia, New Zealand, and South East Asia to ascertain who and why people considered to be leaders. I then interviewed 15 of these and the result was my book Leaders, Diamond or Cubic Zirconia? (1998). In the introduction to that book I make the comment "I am not making any judgement as to whether or not any or all [of those listed] are "diamonds or cubic zirconia". That is a conclusion that must be drawn by the reader."

Today I am far less circumspect. As said at the start - I see precious little leadership today no matter what is the arena in which I look for it.

Over the past 20 or so years we have seen flashes of political leadership - then Australian Prime Minister John Howard's response to the Port Arthur Massacre and his driving through of gun control and current Australian Prime Minister Julia Gillard's recent driving through of the pollution levy are good examples. But these flashes are few and far between. In the main we have the unedifying sight of political point scoring and power plays masquerading as "leadership". The party in power (whether in Australia or anywhere else) wants to remain in power and the opposition parties want to take over so anything goes no matter what is really best in the long term for the world, the country, or the populace.

Business, religious, social etc "leadership" is little different. Leadership in these areas seems to be primarily about numbers - market share, revenues, "value" etc (although these may actually be expressed through using one or another synonym) and in enhancing the personal and positional power and influence of those in charge. CEO's and executives seem to act as though they have forgotten that, in reality, they are every bit as much "employees" as are those in entry level positions. This is often seen by the seeking and accepting huge remuneration packages for themselves while fighting against remuneration increases for lower levels and/or otherwise taking action that adversely impacts the well-being and life quality of "employees". Most religious leaders, despite their words, seem to be far too often primarily concerned about narrow sectarian issues and show little or no real concern for refugees, the disadvantaged, and those outside of their immediate area of pastoral responsibility. And so I could continue.

Cubic zirconia abounds!

When I was researching for my latest book my surveys asked a wide range of people for their understanding of leadership. The messages I got back can be summarised as : "a leader is someone who I can trust and respect and who enables me to get things done and who, in the process, inspires me to do my best and to achieve results."

As I replied to my questioner, there is plenty of power and authority; there is plenty of command and control; there is plenty of talk - but precious little leadership. And that's a tragedy.

What do you think?

More about me at http://www.dglong.com

No there's not!

I use public transport whenever possible - it saves the hassle of traffic and parking even if, at least in Sydney, it can sometimes be unreliable.

One of the benefits of using public transport is that it gives me the opportunity to observe people. Yesterday, for example, there was a young man who got on the train a few stations after me. I'd guess he was early 20's, big build, and, from his clothes, was clearly involved in some form of manual work. He was heavily tattooed and sat in the seat in front of me where he openly indulged in drinking a large bottle of beer. The impression I got was "don't mess with me!" We reached his station and, as he stood up to alight, a woman, probably in her 80's and using a cane for support, also stood up from a few seats away. The train lurched and she stumbled. Like lightening the young man reached out, saved her from falling, then gently assisted her down the stairs, out the door, and onto the platform. As the train moved off he was walking and chatting with her and ensuring she was ok.

I couldn't help but compare this experience with one a few days previously when a group of school children got on the train. From their uniforms this very neat and tidy group (males and females) were all from prestigious private schools on Sydney's North Shore. They were aged around 16 and, as is often the case with young people, were talking loudly about their day's experience. At first glance this group appeared to be self-assured and confident. But, as with my experience yesterday, appearances were deceptive. Everyone in the carriage was quickly aware that the boys had sat some form of test and one boy in particular had not done as well as expected. He commented that his father would be furious about the results. One of the girls suggested he discuss his father's expectations with his father and the boy was obviously terrified at the thought. After some further discussion, and as the doors closed after the group alighted, I heard another of the boys then suggest: "Well, if its that bad, there's always suicide!"

Its a very long time since I was a school boy. As the train moved off I thought about my experiences with school tests and exams in the late 1950's. Neither I nor anyone I knew always got the results that our parents expected and there were times when we took results home very apprehensively! Like this group, we too talked about our results vis a vis parental expectations - but I have no recollection of anyone ever suggesting suicide as an option - even in jest.

I find it a sad commentary on our society when a child shows fear in relation to talking with parents and even more sad when, even if in jest, another child can suggest suicide as the solution.

Many years ago (1946) Victor Frankl, a Concentration Camp survivor, wrote a book called "Man's Search for Meaning" in which he recalled the desperation of concentration camp existence. He concluded that it is in knowing that we matter to someone somewhere that gives life meaning. Our society seems to have degenerated into an economic rationalist abyss where all that matters is "the bottom line". In this world, for far too many people, suicide is always an option. And tragedy can strike again.

Every person matters. Every person is important. Every person is deserving of respect and consideration. Every person can make a positive contribution to society. That is the message we need to get out alongside the emphasis on bottom line results. When it is again realised that, despite the rhetoric, we actually do live in a society not an economy then, when someone says "there's always suicide" the response can be "no there's not!"

What do you think?

More about Doug Long at http://www.dglong.com